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Escalation Coordinator in the Coudersport, PA office to serve as a point of contact for technical and customer issues. This is a full-time position, working 40 hours per week including one weekend day.
Essential functions of the position include : Check and follow up on recent service calls and completed maintenance work;
escalating any issues that persist Follow up on recently completed installs to make sure all customer expectations are met Review and escalate issues that have resulted in repeated service calls in a month Using monitoring tools, proactively identify issues that could drive customer contacts Identify training opportunities for the Customer Service or Technical Operations staff Handle escalated issues and disconnect requests from identified areas Develop and utilize new offers to retain existing subscribers Monitor for any new competitors or offers in identified areas Provide readouts / progress reviews Assist with special projects as needed Perform other related duties and tasks as assigned or as become evident.
Required skills / experience : 1 year of customer service experience is required 1 year of experience within the cable industry is preferred Demonstrated ability to solve problems and use sound judgment Flexibility to adjust the areas of focus as issues are resolved Ability to escalate issues within a timely manner and track them to resolution Act in an ethical manner and display urgency and accountability at all times.
Personal computer knowledge required Availability to work after hours or weekends when needed Be available for pre-planned travel if required Regular and reliable attendance is a must Zito Media retains the right to change this job description any time.
Zito offers a robust benefits package including medical, dental, vision, 401 (k) plan, and discounted services for employees who reside within the Zito coverage areas.
Zito Media is an equal opportunity employer which prohibits discrimination on the basis of race, color, religion, national origin, age or sex.
The company encourages job applications from minority and female candidates.
Last updated : 2024-05-01
Full Time
$46k-60k (estimate)
05/02/2024
08/02/2024
The job skills required for Escalation coordinator include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be an Escalation coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Escalation coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Escalation coordinator positions, which can be used as a reference in future career path planning. As an Escalation coordinator, it can be promoted into senior positions as an Executive Response Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Escalation coordinator. You can explore the career advancement for an Escalation coordinator below and select your interested title to get hiring information.